Frequently asked questions
What is the return policy?
At The DESAMS, our goal is for every customer to experience meaning and more shine in their life through their purchase.
If your order does not meet your expectations, please contact us and we will do our best to make it right.
We accept return or support requests under the following conditions:
- The item arrives damaged, defective, or incorrect.
- The issue is reported within 3 hours of delivery.
- The product remains unused and in its original condition (where applicable).
To request support, please email us at thedesams@gmail.com with your order number and details of the issue. We aim to respond and resolve concerns as quickly as possible.
Please note:
- Certain items such as personalized or print-on-demand products may not be eligible for standard returns unless they arrive damaged or defective.
- Shipping costs are non-refundable unless the error is on our side.
Your satisfaction matters to us, and we are committed to handling every concern with care.
Are any purchases final sale?
We are unable to accept returns on certain items- like books and cutomized products.
We are also unable to accept returns on products shipped from India, except, in case of wrong product(s) or damaged products.
If any order is delayed for any reason, we would like you to have patience and trust with us and our delivery partner. We ensure you of the needful action being taken for any delay or inconvenience.
When will I get my order?
We work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location, still an estimated time is of 3-5 business days including for International Ordered shipped from India by the Author.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Any products shipped from India are manufactured, created, and produced under the guidance of the owner itself.
Note: Every product is designed by the Author including the books written by her.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
